Frequently Asked Questions
What Shipping Methods Are Available?
We usually offer standard shipping to you, example like GDEX and Pos Laju .etc But, if you need express delivery you can contact our customer services to update your order details.( Extra Charge for Express Delivery )
Do You Ship Internationally?
Our company does not currently support international transportation, but will make changes according to the company's future operation plan and notify the distinguished customers at the same time.
How Long Will It Take To Get My Package?
It usually take 1 to 6 days for Metro-areas, 3 to 10 days for Non-metro areas, and The eligibility cover all areas in Malaysia.
What Payment Methods Are Accepted?
Credit Card Via Billplz (Visa or Mastercard / Internet Banking). The most secure way of payment in Asia.
Is Buying On-Line Safe?
Our website are registered under SSL license. SSL is an online safety protocol that encrypts information so that data can be kept private and protected. In most cases, you can check the text in the URL is preceded by a padlock symbol.
Order & Retunrs
How do I place an Order?
First, Click “Add to cart” button on the products you wish to purchase. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products. You'll reach a login page where you will need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you could proceed to make your payment. We strongly suggest you register an account for storing your order details and shipping address,In order to avoid data loss and inability to enjoy after-sales service. You'll need to confirm your shipping address on the “Shipping Address” page and click the “next” button. From here, we will offer you free shipping in Malaysia so no need worried about the shipping fee. Next you'll need to choose your payment method then click on the “next” button. Reconfirm your billing details and agree on the terms and condition. Make payment via Credit Card transfer or Bank Transfer. Click “Confirm Order” to complete the order.
How Can I Cancel Or Change My Order?
Yes, only if the order is still on pending status. - Please send an email to our customer service email at firstname.lastname@example.org with the message title “Request to cancel order” in order to inform us about the cancellation order or give us a call to 03-4144 4662 informs that you are customer from Auto99 auto mart and reasons the cancellation order. Noted* - Orders that are in shipping or shipped could not be cancelled.
Do I need an account to place an order?
We strongly suggest you register an account for storing your order details and shipping address,In order to avoid data loss and inability to enjoy after-sales service.
How Do I Track My Order?
Please enter your email address and order number to track the status of your order. If you do not know your order number, kindly check the order confirmation email that Auto99 has previously sent to your email address.For any other order related enquiries, don't hesitate to consult our Customer Services Center or direct call to 03-4144 4662.
How Can I Return a Product?
Please contact us for investigation before you return the item to us call to 03-4144 4662.